Exchange and Returns

Exchange & Return Policies

We want you to be satisfied with your order!

If you need to return or exchange a product, please contact our friendly Customer Care team. We'll ensure that issues will be resolved promptly and as hassle-free as possible.

Returns

Before returning ANY product, please contact our Customer Care Department and they will provide you with an RMA # (return merchandise authorization number). To properly credit your account, an RMA # must be included in the cartons of any return shipment. Returns can be made within 6 months from the invoice date.

Please note that a restocking fee may apply for large furniture and equipment products. Also, some furniture or special ordered items are non-returnable per our manufacturer's terms. Products that are custom engraved, manufactured, painted, stained or imprinted cannot be returned.

To ensure you receive credit for returned items, please package them carefully in their original cartons. Products must be received in resalable condition. Only complete, unused packages will be accepted for credit.

Exchanges

If you prefer to exchange a product, we will process your replacement order upon receipt of the original item(s). Freight charges will be added to the invoice for an exchanged shipment. Exchanges can be made within 6 months from the invoice date.

Contact Us For prompt service, please contact Customer Care, Mon. - Fri. 7:00am - 4:30pm, CST. Call 800.548.7204, Fax 800.320.7706 or Email customercare@thelibrarystore.com

We reserve the right to correct errors whether in pricing or shipping charges.