Details
- For orders of more than 2 colors a $21.00 fee will apply for each additional color
Specifications
Download this Custom Letters Form and fill it in completely. E-mail the form to customerservice@thelibrarystore.com
Shipping
Reviews 1 review
Shipping Times Are Terrible and Quality is Low
Sep 23, 2024i started this process on 25 July and received a quote for roughly 57 letters, 8 words, on 30 July. They couldn't even submit the order for me. So, I went ahead and submitted the order despite calling. The order was finally placed on 7 August. I had to follow up a couple of times and apparently 2 of the letters had to be sent back for painting. My grand opening was at the end of August and I needed these letters for that time. They didn't arrive until early last week. I've learned my lesson about this company despite giving you all A LOT of business. The quality was NOT worth the $1500 I spent on this product. The colors aren't as vibrant as pictured.
Tiffany Fidler
Owner Response: Hello Tiffany,
Thank you for providing feedback on your latest order. We are sorry that this recent purchase did not meet your expectations. Please contact customer service regarding the quality issues with your final product so that we can make things right. Please note that we recommend that customers allow for more time when ordering custom items as these are made to specification after your order is placed. We do require all customers to submit a custom item form rather than provide instructions over the phone. This ensures that custom products are made to the customer's specification and helps to significantly reduce errors. We cannot guarantee 100% accurate colors on the images displayed on our website as every monitor or screen displays images a little differently. Customer service is happy to send out color samples for several of our products upon request.