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Customer Services
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Help Center and FAQs
Click on your question below and jump straight to the answer. If you don't find the answer you need or continue to have trouble, please contact us.
Satisfaction Guarantee
What is your commitment to me as a customer?
Shopping and Checkout Questions
How do I shop on this site?
How do I change product quantities?
What payment methods do you accept?
Are there any special savings available when I purchase online?
How do I cancel an order I placed online?
How do I know that you received my order?
Security Questions
I'm worried about credit card fraud. Is this site secure?
Freight Policies
I have some questions about how my product(s) is shipped to me.
Returns and Exchanges
What is your return and exchange policy?
About The Library Store
Where are you located/What is your address and phone number?
Where can I read more about The Library Store?
Having trouble with The Library Store Account?
I've ordered from you over the phone before, why can't I log in?
I set up an Web account previously, but I can't remember my password.
I am not able to login to my account, what can I do?
Other Questions
I need to check the status of my order. Can I track my order on your website?
How can I signup to receive your e-mail newsletter?
How can I signup for to receive your printed catalog?
I tried to order from your website, but could not find the item I was looking for.
What is your commitment to me as a customer?
No Questions Asked: If you're not happy with a product, call our customer service department within six months of delivery and return it for a replacement or a full product refund.
Note: (Some furniture, electronic, or custom items may not be returnable, just call one of our Customer Service Representatives for assistance.)
Orders received by noon CST for in-stock products are generally shipped the same day.
Price Guarantee: Prices are guaranteed through the life of this catalog.
(Please, see the expiration date on the back of the catalog. We reserve the right to correct errors.)
Match Pricing: If you see a published price in any other book or sale flyer on the exact same product, we will try to match or beat their deal. Just call one of our customer service representatives. We'll Find Your Product: If we don't carry the product your require, we'll find it or tell you where you can purchase it, even if it's one of our competitors. Your satisfaction is our main concern!
How do I shop and place an order on this site?
For your shopping convenience, we use what is called a "shopping cart" to help you order online. This shopping cart works just the same as a real shopping cart - it collects items you want to purchase until checkout time.
Simply browse the store and when you want to purchase an item, just click "add to cart" and that item is added to your cart. After ordering each item, you'll be shown "Your Shopping Cart" screen that displays all your items as well as a subtotal. When you are finished shopping our site, click "checkout" and follow the easy steps from there.
Navigation: We have tried to make our site as simple and easy-to-use as possible. The main destinations you will probably use are shown as at the top of every page.
Getting Started: If you would like to browse the site, the best place to start is to click on one of the product categories that you are interested in, on the left navigation bar or the navigation tabs at the top of each page. This will take you to the main category page with a listing of the sub-categories.
Searching: If you have an idea of what you'd like, try an Item Search in the search box that appears on the top left of every screen. Enter the keywords you would like to search in the search field. If you are certain of the product's item number, you may enter it in the search field.
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What payment methods do you accept?Charge Card - Please indicate MasterCard, American Express or Visa. List card number, expiration date and authorized signature.
Check - If you are prepaying with a check, please add the total for each item
and fill in the subtotal at the bottom of form. You may estimate shipping charges
for your order and add to the subtotal. We will contact you if the amount will not
cover the total bill.
Billing Existing Accounts - Terms are net 30 days from invoice date and shipping charges will be added to your account.
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Are there any special savings available when I purchase
online?
The Library Store offers the same great savings offered
in our printed catalog along with some Web-only products and specials
offered periodically throughout the year.
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How do I cancel an order?
Once an order is submitted through the eCommerce site,
it goes immediately into our system for processing, If you want
to cancel your order, call our Customer Service Department at
1-800-548-7204 Monday through Friday, 8:00 a.m. - 5:30 p.m. CST,
and we will do our best to help you. Please have your order number
ready for the The Library Store representative.
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How do I know that you received my order?
Once we receive your order you will be sent an e-mail confirmation
within 24 hours to the e-mail address you supplied. You will also
receive an e-mail with all of your tracking information once your
order has been shipped from our warehouse.
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I'm worried about credit card fraud, is this site
secure?
For your comfort and safety, The Library Store uses secure server
technology (Secure Socket Layer or SSL) to virtually eliminate
the risk of an unwanted intermediary obtaining your credit card
information during transmission. SSL is the standard in secure
Web transactions and is the best technology available today.
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I have some questions about how my product is shipped to me.
Shipping within 24 Hours - Most products, if in stock
will ship within 24 hours after receipt of your order. Delivery will be in 5-7
business days.
Ships by UPS - means the product will ship via UPS ground delivery either from our warehouse or direct from the manufacturer. If you would like Express Shipping, please tell your customer service representative and they will rush your order. Express shipping charges will be added. When you see OS in the weight field of a product, this means that UPS dimentional weight charges apply. Call a customer service representitive for shipping charges.
Ships by TRUCK - means that the product will ship either from our warehouse or directly from the manufacturer via truck. Call customer service for quotes on freight charges.
Quick Shipping: When you see this icon your item ships in 1 week or less.
Furniture and Special Ordered Items:
Furniture and special ordered items may not be returnable. Furniture items that
are returnable are assessed a restocking fee by most manufacturers. Also, freight
to and from your location will be charged. If you need to cancel your furniture
order for any reason you may do so up to one week after you have placed it.
(Except Quickship items.) After that period of time you may be responsible
for a restocking fee and associated freight charges. Check with our Customer
Service Department before returning any furniture item at 1-800-603-3536.
What is your return and exchange policy?
On supply or stocked items, if the wrong item was ordered and needs to be exchanged for another, just let us know. When the original item is returned to
us, we will immediately send out the correct item. Freight charges will be
added to the invoice for the exchange shipment. Exchanges may be made within
6 months. No returns after 6 months from invoice date. Only complete, unused
packages will be accepted for credit. Credits must be used within one year.
Products that are custom imprinted or custom engraved are not returnable. Items
manufactured to customers specifications are not returnable. Some furniture
and special ordered products may not be returnable. Check with our Customer
Service Department at 800-603-3536. Items must be packed carefully and
returned in the same condition that they were received.
When Your Shipment Arrives...
Please inspect the entire contents of your package thoroughly upon delivery
and before you sign the delivery receipt. Compare your packing slip with the
items enclosed. Check for items that have been back-ordered for later shipment.
If you have any questions, call The Library Store Customer Service Department
at 800-603-3536, 7:00 a.m. - 5:30 p.m. (CST), Monday through Friday.
If Your UPS Ground or Parcel Post
Shipment Arrives Damaged...
Call The Library Store Customer Service Department at 800-603-3536 for an
immediate replacement. (Please keep all cartons and packing materials along
with your damaged merchandise until you have spoken with us.)
If Your Truck Shipment Arrives Damaged...
- Write a note on the delivery receipt describing the damage. The trucking company is liable for damages ONLY if you note it on the delivery receipt.
- Please keep all cartons and packing materials along with your damaged merchandise together until you have spoken with us.
- Call The Library Store Customer Service Department at 800-603-3536. Notify us within 48 hours.
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Where are you located/What is your address and phone number?
The Library Store, Inc.
112 E. South St
Tremont, IL 61568
Phone :1-800-548-7204
Fax : 1-800-320-7706
Email : customerservice@thelibrarystore.com
Call-To-Order Hours : Monday through Friday, 7:00 a.m. - 5:30
p.m. CST
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Where can I read more about The Library Store?
To read more about the history of The Library Store visit our "About Us" page.
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I've ordered from you over the phone before, why can't
I log in?
Unfortunately, having ordered offline does not automatically
give you a Web account on our site. But setting one up is easy!
Simply select the "New Account" options and continue with your
order. You will have to fill in all of your information for
this order, but on subsequent orders you can log in using the
"Existing Account" section and your information will be recalled.
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I set up an Web account previously, but I can't remember
my password.
No problem! Just click the "forgot password" link on the login page. You will be asked to enter your login, and once you click "submit" you will be sent your password by email. Once you
have recieved your password, simply return to the site and go to the login screen.
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I am not able to login to my web account, what can I
do?.
You may have your login and password sent to you
via email by just clicking the "forgot password" link on the login page.
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I need to check the status of my order. Can I track my
order on your website?
Yes, just use
the "Track Order" page.
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How can I signup to receive your free printed catalog?
You can sign up to receive our printed catalogs by
entering your information here.
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I tried to order from your website, but could not find
the item I was looking for.
Our website does not currently have all of the items featured
in our catalog. If you cannot find something, please email
us. You can also call us using our toll free phone number
1-800-548-7204.
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www.thelibrarystore.com
Email: customerservice@thelibrarystore.com
Phone:1-800-548-7204
Fax: 1-800-320-7706