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The Library Store Promise
Your Satisfaction is 100% Guaranteed!
The TLS Service Guarantee...
If you are not happy with a product, we will gladly exchange the product or provide a refund at your discretion without a hassle! Our friendly customer service team is always available to assist you before or after the sale. Please contact us within 6 months of the invoice date so we may resolve any questions or issues promptly. Our guarantee on some furniture items, equipment or custom manufactured products may be limited by a manufacturer’s policy. If you have questions or would like to see samples of colors and finishes prior to a purchase, please contact our customer service team at 800.548.7204.
The TLS Price Guarantee...
Our prices are guaranteed for the life of our catalog. The expiration dates for sales promotions are clearly indicated for your convenience.
We will meet pricing of a competitor! We make every effort to offer the most competitive pricing to our customers. If however, you see a published current price in any catalog or sale flyer for the exact same product, we do whatever possible to match or improve on a competitor’s pricing. Just call one of our customer service representatives for assistance at 800.548.7204 or email us at customerservice@thelibrarystore.com.
Large orders, contracts and bids. Our Bid & Quote team is ready to serve you. Call us during normal business hours, Monday through Friday between 7:00am and 5:30pm CST. We promise you prompt attention and a guaranteed price quote. If we are not on your bid list or an accepted vendor for your district, we encourage you to give us a call. We want to be your preferred supplier. Contact our Bid & Quote team at 800.603.3536 or email us at bids@thelibrarystore.com.
Can’t find a product?
We love special orders! Your satisfaction is our main concern. If you need help in finding a product that is not shown in our catalog, we can help you find it…even if it's from one of our competitors. Please call our friendly customer service team at 800.548.7204 or email us at customerservice@thelibrarystore.com.
Orders for In-Stock products received by noon, CST will ship out the same day. If you need an order rushed out more quickly, please indicate it on your order or contact our Customer Service team. We will do our best to get your order to you as quickly as possible.
Look for our logo on items that will ship out in one week or less from the manufacturer. Lead times start upon receipt of a final order at the manufacturer’s factory, Please include all the correct information on colors and sizes with your order so we can process your order promptly.
www.thelibrarystore.com
Email: customerservice@thelibrarystore.com
Phone:1-800-548-7204
Fax: 1-800-320-7706